Account Hacked: Windows Live Mail/Hotmail Password RecoveryDid you just Forget Password for your Windows Live Mail aka Hotmail Account or your are one of the thousands victim of a Hotmail Hacking, hijacking, Identity theft or phishing?

If your answer is yes, iTechWhiz can guess and gauge your anxious feeling at the moment. But please don't be panic, relax your nerves (stress is not good for your heath) and read the following carefully.


Yesterday one of my friends, MD by professional has got her Hotmail Account Hacked. She has created the account a decade ago, didn't set any Alternate Email Address and worst, she do not remember the answer to The Secret Question. Adding insult to the injury, the ill-natured "hacker" was setting inappropriate emails to all her contact to defame and damage her personal as well as professional presence.

Significant Importance of Email Account

Email Accounts, as we now realize, are actually something of very significantly vital personal importance, as they may contain private personal, professional or business information enough to damage us heavily.

Imagine that you not only lost your years old identity but you are the one going to have the hassle you'd have to go through to inform all your contacts and the Subscribed Services (bank statements, credit card statements, utility bills, stock trading account, social networking accounts, Facebook, Twitter, etc) about this identity theft.

Please keep in mind that loosing your main Email Account may compromise all your other subscribed services accounts too because they too have password reset services which sends password reset information to your main email account!

Windows Live Mail/Hotmail Lost or Hacked Account Password Recovery Options

Without going into details why it happened, we are listing you down step to cope with a situation like that. Contrary to the forums on the internet which mostly complaint about the quality of Customer Support Service at Microsoft Live Team, the issue can be resolved within 24 to 72 hours, if you provide them right information at right channel. Approaching the wrong channel in Microsoft wont help, for example if you have went to MSN Help Center, they will simply ignore you because it was not the right channel for these issue.

So if you have a compromised Hotmail account, here is what you do:
  1. Read http://windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41
  2. Run this free Malicious Software Removal Tool for a Malware Scan on the computers you use to access the account. If there is something like a keylogger, it will steal your recovered passwords too.
  3. Try Password Recovery first. If you have Alternate Email set, that would be the fastest.
  4. If above fails, try the Password Recovery with Secret Question option or Windows Live ID Validation.
  5. If are still locked out of the account, read this Support Article to reset password (http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6).
  6. If that does not work, you have forgotten or the person who hacked your account changed the Secret Question, the the only choice you are left with is go and Fill out and Submit a Windows Live ID Validation form
  7. If you used that account as the verification for other online accounts, such as eBay, consider proactively resetting those passwords now.

Windows Live ID Validation Form Password Recovery Procedure

For Windows Live ID Validation Form, as a last resort Account Recovery option, you will be asked for another email address, which Microsoft Live staff will use to keep in touch with you for the recovery process. After you have provided that, a form will be presented with all information they need from you in order for them to validate your ownership and expedite your recovery process. Here is a list of information to prepare:
  • Full Name
  • Date of Birth
  • Country tell them which country it was created in
  • State tell them which state it was created in
  • Zipcode
  • The secret answer to your question
  • Your alternate e-mail address
  • Your IP address
  • Your Internet service provider
  • Last successful signed in date/time
  • Name a few folder you have created in your hotmail
  • Name a few contacts in your hotmail address book
  • Subjects of any old email in your hotmail folders
  • Name of contacts on your messenger contact list ignore this if you do not use messenger
  • Messenger display nickname ignore this if you do not use messenger
At the end, you will have a free text box to provide additional information regarding your account. Write as much as you can remember from your account that will help them verify your rightful ownership of the account. After you have completed the form and click submit, you will be presented with a PIN Number, note it down on paper. An email will be sent to you with the private forum link for your issue which will require this PIN to see for further procedure.

Upon successful validation, you will get a reply from Microsoft Live Team with a link to reset the password, with will looks like this:
Hello abc@xyz.com:

You recently asked to reset your Windows Live ID password by e-mail. Follow the instructions below to reset your password, or to cancel your password reset request.

TO RESET YOUR PASSWORD:

1. Select and copy the following Internet address. https://accountservices.msn.com/EmailPage.srf?emailid=xxxxxxxxxx

2. Open a browser, paste the link in the address bar, then press Enter or Return on your keyboard.

IF YOU DID NOT REQUEST TO RESET YOUR PASSWORD:

1. Select and copy the following Internet address. https://accountservices.msn.com/EmailPage.srf?emailid=xxxxxxxxxx

2. Open a browser, paste the link in the address bar, then press Enter or Return on your keyboard.

Thank you,

Windows Live Team
If you receive this email, that means your password recovery process was successful and you can go ahead and reclaim your Hotmail Account. If you do not receive any feedback after 24 hours, check back on the forum to see if any staff has left a message for you to follow up.

After getting your account back immediately change your Password, Security Question Answer and Alternate Email Address.

Report Microsoft Windows Live Mail/Hotmail Hacked Account Misuse

You can also e-mail to [email address] and [email address] if someone else has control of your account. The Hotmail Customer Service Phone number is +1.800.386.5550, the computerized exchange at Microsoft Office will put you through and IVR option menu, however I am affarid they will not provide on call customer support for Free Subscribers.

  1. Anonymous
  2. this is very helpful, only that when I go to the validation form, it does not have many of the boxes you named, such as last sign in, Ip address, or simply talking about additional info. It only allows me to write extra folders I created, of which there are none, billing information i may have used, 4 contacts, and 4 subjects of recent sent mail, as well as the basics, i.e name, DOB, etc. This is very frustraiting, and I have now failed their test 2 times......i cannot afford ro loase this account.

     
  3. Yes that "Additional Info" box is all you have got to write the details into. Try to be as accurate as possible with 3/4 evidence are enough.
    Think naturally, suppose you have lost your cell phone and somebody got it, now your are giving him/her proves that its your phone by providing the contents references stored inside the phone, like few phone book entries, number and name of the person(s) you talked most recently. The content of few sms messages etc.

     
  4. Anonymous
  5. What happens if you lost the pin to go to the forum. I was sent an email that said if I don't get a response within 24 hours to click on the link to the forum. This requires the pin but I don't have the pin.

     
  6. Anonymous
  7. Then you can't go in and you have to fill in again cos this is what happened to me too.. the pin is not retrievable, it was mentioned before..

     
  8. Anonymous
  9. I have my PIN no but havent hear anything from hotmail in last 24 hours. Where do I enter this pin no to get into this forum?

     
  10. Anonymous
  11. I have the same problem. I've got pin, and noone send me an e mail after 24 hours... what should I do??? Thanks

     
  12. Anonymous
  13. my account was hacked and the hacker had changed the password too. now i do not have access to my account and the hacker is using it to control my Facebook account too. I've tried repeatedly asking for password reset but it takes me nowhere other than back to log in page. Please help.

     
  14. Dear, This blog post is for Windows Live users who are in situation like you i.e lost password, lost secret question and have no way to retrieve back their password.
    The lady refereed in the post, was also in a situation like that and she got her account back by filling Account Recovery Form and providing evidences about the folders, emails subjects and contacts inside the account.
    Please bear in mind that Microsoft has the history log for your data, even if the hacker delete all the emails and contacts from the account.

     
  15. Anonymous
  16. I cant arrive to the validation forms!! What do I do? Someone hacked my mail and i cant get it!! help!

     
  17. Anonymous
  18. becuz my email was sending spam, i went into my windows live account and changed my password, it worked good that night after i changed password\
    went to sign in the next morning and it says password is incorrect
    i have done everything they tell me to and i still get the same message
    temporary not available, the service, that is
    i even tried it on different computers and am not able to sign in no how
    this email is my main email and do not want to close it as i am waiting for important emails
    what else can i do
    i will send u my alternate email address and u can maybe give me some advice on what to do that way

    jarichardson@sasktel.net
    the email address i m trying to retreive is lane_03@hotmail.com
    i have been trying to reaccess it for about a week now and m getting quite frustrated and fed up with it

     
  19. Anonymous
  20. my account has been blocked and I have been trying to use Security code received by SMS but couldn't it on my cell phone in Canada.

    How can i get Code on cell phone. how much Customer Support charge for account unblock. Please provide you valuable feedback.

     
  21. Pieter
  22. I try to recover my windows live ID account with the standard provided form from customer support. I received an answer that I should provide additional info related to my account. I am not able to find how I can provide that extra information. How can I reate an extra box in this form to submit extra info such as: when the account was created, or when I last updated it. and the IP address which I use the last time I frquently used my account. Or is there another way to provide the required info? I really hope somebody can help me to recover my account. I will be desparate when I loose all the info from years!!!

     
  23. Pieter
  24. I try to recover my windows live ID account with the standard provided form from customer support. I received an answer that I should provide additional info related to my account. I am not able to find how I can provide that extra information. How can I reate an extra box in this form to submit extra info such as: when the account was created, or when I last updated it. and the IP address which I use the last time I frquently used my account. Or is there another way to provide the required info? I really hope somebody can help me to recover my account. I will be desparate when I loose all the info from years!!! My alternate e-mail address is satisfaction_11@hotmail.com
    Thanks in advance

     
  25. I am having the problem described in the article and I have sent an email account recovery. I only used the email for xbox live and have no logged in for years, most likely. so I really don't really know what I had in there. It's been two days since I've sent the email with no reply as of yet. I am extremely stressed, frustrated, and SO worried that I will not be able to get this account back. Nothing like this has ever happened before and I'm super freaked out.

     
  26. Oh, also the automated email I got in reply to my request contained no links or phone numbers. Just an issue number for the request.

     
  27. Mohsin
  28. thanks for the useful information, the link of windows love id validation form is not working but i simply just write the same in google search and get the form,

     
  29. Anonymous
  30. Hello all,
    I think many of you ask yourself, what if i had the password of my friend / girlfriend / boyfriend,
    associate, life partner, etc. .. to know the truth about your near partner, and reassuring that they do not hide you something.
    You have the right to be reasured !

     
  31. Please Help!
    I received the Email that

    Congratulations!
    We have confirmed that you are the owner of -------@hotmail.com. An additional email with a link to reset your password has been sent to this email address.

    But i did not received any Link Email to reset my password....

    What should i do now??

     
  32. It should be clearly there then, Have you check you junk email? If still unable to get the email, give them a phone call.

     
  33. Adnan,
    there is no Email in junk tooo.... you have Phone number of hotmail?

     
  34. Anonymous
  35. my page was changed over to microsoft and now i can't get into my e-mail then i made up a new e-mail and can't get into that one but, i want my old e-mail i've used for years how can i retrieve it back?

     
Comments (21) on Account Recovery: Reset Windows Live Mail/Hotmail Hacked Password

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